FAQ

• Order

1. How do I know what size to choose?

You can check the handy Size Guide on the product page and view our Size Charts for easy reference.

2. Can I cancel/make changes to the order I just placed?

We are only able to cancel orders within the first 12 hours after the order is placed. We process orders very quickly, so changes and cancellations cannot always be fulfilled.You must immediately contact our Customer Care team (within 12 hours) with your change/cancellation request details included. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause.

You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Please don't hesitate to contact us at charmle@serviceonline.vip if you have any questions or requests, we'll be happy to assist you!

 

• Ship

1. When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

If you want to know more detailed information, please check the dedicated “Shipping Information”.

 

2. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Information”.

 

3. How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.